Help at Home prides itself on selecting quality support staff – many of whom have been employed by Help at Home for more than 10 years.

Support Workers are paid according to the Help at Home Enterprise Agreement 2010 which is based on the Social Community Home Care and Disability Services Industry Award 2010.

To meet the needs of both clients and staff, Help at Home employs Support Workers on a casual basis. Employees are covered by Workcover and all other required insurances.

Help at Home support workers have undertaken the training required by the Direct Health Support of People With a Disability Guidelines and are constantly upgrading their skills with training provided by our own Registered Nurse Workplace Trainer.

In addition, a component of our staff is made up of health students training in areas including, but not limited to nursing, occupational therapy and physiotherapy.

Our employees are diverse in age, background and experience. This assists Help at Home to appropriately match clients and support staff, and ensures a consistency of care that allows the carer and client to build a good rapport.


Training offered

A wide variety of excellent in-house training is provided depending on the need of our clients. In addition to client-specific training designed to support employees to deliver and tailor excellent service, Help at Home regularly provides training in:

  • Manual handling
  • First aid
  • Infection control
  • Medication administration
  • Continence care
  • Enteral nutrition
  • Bowel and urinary care
  • Seizure management

Role description and minimum requirements

Help at Home employees are enthusiastic, compassionate, caring and have empathy for clients. The following requirements may assist those who may wish to seek employment with Help at Home:

Personal Care Workers

  • Certificate III in Disability/Aged/Home and Community Care or relevant experience
  • Nursing or OT /Physio students
  • Current First Aid Certificate
  • Recent Manual Handling training
  • DCSI  Child Related & Aged Screening clearances – less than 3 yr old
  • Own car with Third partyProperty/Comprehensive Insurance

Home Support Workers

  • DCSI Child Related & Aged Screening clearances – less than 3 yr old
  • Own car with Third party Property/Comprehensive Insurance
  • Cleaning experience an advantage
  • Support workers are required to work within the Help at Home policies and guidelines


Both Personal Care and Support workers are required to wear or carry their photo identification lanyard badges at all times when providing services to clients. Help at Home logo polo t-shirts and shirts are a uniform option for all workers.

To express interest in working at Help at Home, or to discuss your inquiries, please contact us on 8165 5355 or email us.

How we select support workers

Help at Home regards the following characteristics as essential when selecting candidates:

  • Enthusiasm and empathy
  • The ability to relate to others, be compassionate and caring
  • Willing to work across a 7 day roster


Without these qualities it is impossible to provide a high standard of care.

Help at Home also examines prior experience and the qualifications candidates have attained. To meet the needs of clients, candidates must be physically fit, able to undertake manual handling tasks

Importantly, too, because clients have unique needs and personalities, our selection process takes into consideration the experience and personalities of candidates so that a suitable match between Help at Home employees and our clients is achieved.

Become part of the team