Clients

Clients

We understand you are unique and come to us with your own set of goals and challenges. 

Our first step is listening, so we can get to know you, and find out what you want to achieve. 

We then put together the best team for your care along with a support plan to help you achieve your goals.

Our collaborative approach along with our heart for people is what makes us different to other organisations.

Please read more about how we work and why people choose us.

OUR PROCESS

If you are looking for exceptional disability home care in Adelaide, we can help.

Our process is outlined below so you know exactly what to expect.

lets connect

1. Let’s connect

Get in touch with us and let us know what you are looking for. We will answer your questions and see how we can support you.

2. Let’s meet

We will meet you in your home to discuss your needs and requirements. Our care team will listen to you and ensure we can meet your needs.

3. Let’s find YOUR TEAM

Once we know the scope, we match you with support workers from our team. Our support workers are well trained, have a wide range of skills and come from diverse backgrounds

4. Let’s create
a support plan

Our team will then create an individualised support plan for you, including rosters and a service agreement.

lets start working together

5. Let’s start
working together

Once your service agreement is signed and you are happy, we start supporting you and begin our care journey together. As a new client you will receive our policies with your introduction.

6. Let’s stay in contact

We will be in regular contact with you and visit your home, so we know we have up-to-date information about your individual needs and requirements.

Feedback

We love to hear your feedback and encourage you to contact us if you would like to provide feedback or make a complaint about your services or experiences with us.

Feedback and complaints help us to identify when something is working well or how we can improve to provide better outcomes.

Please contact us if you would like a copy of our Complaints Policy.

Feedback and complaints can be made by you or someone on your behalf:

FEEDBACK FORM

Disability advocacy

You can find out more about Disability Advocacy from the NDIS website or contact us for a copy of our Advocacy Policy.

If you would like to be independently supported during the complaints process, go to the Disability Advocacy Finder.

Privacy AND confidentiality

We take privacy and confidentiality seriously and we handle your personal information in accordance with the NDIS
and relevant privacy legislation.

We understand that some of the information we store is sensitive and we recognise the importance of safeguarding your privacy. The information we collect is used only to provide your services and we take appropriate measures to protect it.

Please contact us if you would like further information or a copy of our Privacy and Confidentiality Policy.