We aim to achieve this by listening to our clients, providing quality personalised service, providing suitably trained and matched staff, fostering good relationships with clients, families and staff, Ensuring services comply with industry regulations and government guidelines.
Help at Home is a not-for-profit organisation that started in 1991 by a small group of dedicated volunteers who saw the growing need to provide in-home support to elderly and disabled people in their local community.
In 1998 Help at Home came under new management and now employs eight office staff, including registered nurses, a workplace trainer, an experienced management team and more than 100 support workers. Its wide range of services is provided to government organisations, private enterprises and self-managed clients.
Help at Home’s aim is to provide a professional and caring service to our clients to enable them to stay in the comfort of their own homes while having all their needs met. This can be 24-hour care or as little as an hour, depending on clients’ needs.
The Help at Home team are committed to continuously improving their professional, dedicated and caring service to clients. This commitment was acknowledged in 2007 with Service Excellence Certification, which was again renewed in 2011.
What we do
Our primary aim is to provide personalised service and care of the highest standard.
Provide quality service
By carefully selecting and matching clients with the appropriate carers, quality of service is ensured. If our high standards are not met, we are available at all times to discuss and rectify concerns as soon as possible.
Meet with clients
We will meet you in your home to discuss your needs and requirements. If required, our registered nurses will conduct and assessment and care plan to ensure the needs of our client are met.
For low-needs home support, details can be taken over the phone and a carer found quickly to meet your needs. We can assist with any type of personal, home care or lifestyle support you may require.
Match workers to clients
From our team of support workers we select the most appropriate carers based on the client’s needs. Support workers offer a wide range of skills and come from diverse backgrounds throughout metropolitan South Australia.
Regular contact and home visits with our clients allow Help at Home coordinators to maintain up-to-date information about client needs and requirements.
Training for workers
Support workers are trained to meet clients’ specific needs. All training, except manual handling and first aid, are done in-house by our workplace trainer. Workshops and courses are held regularly to ensure the highest skill levels are maintained by our employees and support workers.
Training workshops in manual handling, first aid, infection control, medication administration, continence care, enteral nutrition and other client-specific training are conducted regularly to ensure the skill and expertise of support staff is maintained.